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What is an ‘invalid token’ when I try to reset my password?

If you’re trying to reset your password and you receive an error citing an “invalid token” or asking you for your token, it’s likely that the link you clicked on to reset your password has expired. For security reasons, passwords are never sent out across the Internet. Instead a token will be sent to your email instead.

A token is a one-time generated link that contains numbers and letters that’ll allow you to reset your password. It cannot be reused and is only valid for seven days.

Invalid message

  • If you don’t click the set password email within three days then the token will expire and you’ll get a message saying ‘This password reset token is invalid.’  You will have to request a new token.

Request a new token

  • Go to the Request Token page.
  • Enter your email address that you use to access the Jedu site.
  • You’ll then get an automatic email from Jedu with a link to set a new password. You should receive this within a minute and be sure to check your Junk folder too;
  • Click the link in the email and it will open a page where you can enter a new password;
  • Remember, you must click it within three days or you’ll have to run through this process again.
  • Enter your email address and your new password;
  • Passwords must be at least eight characters and include at least one uppercase letter, one lowercase letter and one number;
  • Click Submit.
  • If successful, you’ll get a confirmation message. Close it then login with your email address and your new password.

Still having problems?

Please use one of the methods listed so we can assist you.

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